What is the difference between the "Salesforce" and "Salesforce Platform" licenses?

  • When creating or editing a Salesforce User, there is a picklist field that lets you assign a specific User License. In my Developer org, there are several options, two of which are confusing to me: Salesforce and Salesforce Platform.

    What is the difference between these two license types?

    Hey and welcome to salesforce on Stack Exchange! Just FYI, I found a great answer in the form of the docs by a google search :-) http://na15.salesforce.com/help/doc/en/users_understanding_license_types.htm

    Thank you! That was perfect! That article actually answered my follow-up question about whether or not Accounts and Contacts would be accessible. Seems like they're not so much a CRM function as a "core platform" function. Now I need to figure out if Person Accounts can be accessed by "Salesforce Platform" users.

    Cool! Feel free to repost that link, I'll upvote it and you can mark the question as answered. @VivekMChawla

    Thank you! I wrote up an answer, but I don't have the rep to post it for another 6 hours. I'll post it tonight once the waiting period expires. Thanks again for helping me out! :D

    I got a demo of Salesforce Platform, i have opportunitys, leads, contacts, accounts, products, ... i will still have them after purchase? What exactly i don't have? Just forecast?

    @user10014 Access to Leads, Opportunities, and Forecasts would be lost to any users who do not have Salesforce licenses. If you do purchase the licenses, you will have access to all of them.

  • My thanks to bigassforce, who found this Salesforce.com Article for me to reference.

    Salesforce licenses are designed for users who require full access to standard CRM and Force.com AppExchange apps. CRM apps are anything that requires access to Standard Objects like...

    • Leads
    • Opportunities
    • Forecasts
    • Cases
    • Solutions

    Salesforce Platform licenses are designed for users who only need access to custom apps, and NOT the standard CRM functionality. Salesforce Platform users DO have access to the "core" Salesforce Standard Objects and functionality, like...

    • Accounts
    • Contacts
    • Reports
    • Dashboards
    • Documents
    • Custom Tabs

    So, if a user only needs to access custom Force.com or AppExchange apps, it's OK to assign them a Salesforce Platform license. On the other hand, if a user needs access to any CRM functionality (eg Sales or Service Cloud), they must be assigned a Salesforce license.

    So just to confirm, a user with a Salesforce Platform license wouldn't be able to create/update user records? Trying to figure out how to configure a platform license for external connections to update user, account, and contact.

    @Dannycheeko I did some digging, and it would appear that you're right. Standard Platform users can not create / update user records. If you take a look at the Object Settings for the "Standard Platform User" profile, you'll see a number of objects that have a "--" where the Object Permissions would be. It's not saying "No Access". It's more like "This doesn't exist for you, move along". :-)

    @Dannycheeko Quick update: It turns out that a Platform User CAN edit portions of their OWN user record (makes sense...they should be able to change their basic info). They can also see other user's User Record, but no editing.

    Just a doubt. What will be the license of user, who need to access both? e.g. admin/CEO of a company may want to use CRM and custom app as well.

    @YsrShk - In that case, the CEO's Salesforce (ie. CRM) license would give them full access to both the Sales Cloud app and any custom apps that are built in the org.

    Can a platform user access the standard `Order` object?

    @Robs - No. Orders are a CRM object and require a Salesforce license to access.

License under CC-BY-SA with attribution


Content dated before 7/24/2021 11:53 AM