How to redeem an American Airlines voucher?

  • Recently I traveled with American Airlines. I had a bad experience as I felt they were terribly outdated, so I complained with their customer service, who, ironically, gave me a paper voucher that I can redeem on my next flight.

    Now... seems like this paper voucher that looks like a plane ticket can't be used while booking online, is that true? How I can redeem it? I read somewhere that I have to do a phone reservation and then mail the voucher. Really? That's so outdated

    Every time I've received a voucher, there are redemption instructions printed right on it. Is that not the case with yours?

    No, they just sent me this voucher in an envelope

    It just says "Here is the transportation voucher you were promised. This voucher may be used toward the purchase of a ticket on American for yourself, or anyone you choose" - no extra instructions, no website link

    I'm pretty sure you will need to involve an agent to redeem it. Whether you'll have to mail it I'm not sure (it probably has a unique number on it?), but at the very least I'm pretty confident you'll need to call them.

    Anyone know if you can mail in these vouchers Registered Mail? I called AA and not even they know.

    I've redeemed an AA voucher. I was travelling so coulld use it by booking at the airport which was far easier than any ohter method.

  • I contacted them and I got this response:

    When booking, select "place booking on hold" (screenshot:) screenshot Then, call them and give the paper voucher code and the booking number that you will see in the next page. They will adjust the price for you to pay.

    After that, mail the voucher to their address, (like e-mail was never invented... VERY ironic compensation to give to someone that complained saying that their systems are outdated).

    Yep, AA still has mostly paper vouchers, unfortunately. While they have been updating much of their technology, this part is still pretty outdated.

    If you don't want to pay certified mail, If you have a copy, you can bring it in on the day of travel after the agent confirms the hold on the trip(record locator).

    25 July 2018 I just went through this exact process - making a reservation, putting it on hold, then calling. It worked as described. But not I have to rush to the post office to get it stamped before midnight or else the fares will recalculate!

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Content dated before 7/24/2021 11:53 AM