What is the difference between folio and invoice in hotel management?

  • I was curious about the difference between folio and invoice in hotel management terms. Some hotel say invoice and others say folio. Are there difference?

    This question appears to be off-topic because it is about english language and usage

    I don't think its off topic. I was asking about hotel terminology and if there are difference between those 2. Apparently they are different based on answers below.

    It's not appropriate to EL&U, because it is asking about the usage of the words specific to the hospitality industry domain; EL&U is for questions about the English language of interest to *linguists, etymologists, and serious English language enthusiasts*.

    yes great , i understood that folio is the soft ware where the services are ongoing charging,, and when we want to check out we print it as an invoice . so that invoice is the final bill ,, but folio is something to post the services charges and payment in until the check out time.

  • A folio is a list of your charges. For example, phone calls, minibar, laundry services, room service, valet, etc. anything that is billed to your room.

    Hotels maintain separate folios, typical ones are:

    1. Guest
    2. Staff
    3. Master (assigned for group accounts; for example a tour group consisting of multiple guests)
    4. Non-guest (assigned for other services; for example the valet service might be outsourced to a third party, etc.)

    They are mainly used for accounting and to separate charges for easy tax purposes.

    The invoice in hospitality is no different than an invoice for any other good or service - it is simply proof of how much you have paid and against/for what (good or service).

    As soon as you check in, a folio is opened for your room. All services tendered are recorded here, but when you come to checkout - only the billable services are recorded as part of your invoice.

    So, if in-room wifi or an airport shuttle is free for your room type, then these charges are still recorded in the folio, but are not part of your invoice.

    They are recorded in the folio because at the end, the hotel has to balance those charges.

    So basically invoice is just a print-out that has all the information in the folio except for the non-billable services?

    well it also includes your payment option, how much you paid using what method and it serves as a record of your stay (for example, if you need to file stuff for a business trip for tax or reimbursement, the invoice is used). The folio is almost never shared with the guest.

    I got it now. Thanks alot for the explanation.

    I have late question about folio. You said that folio will be opened when guest checked in. But what if guest makes deposit to a reservation before he/she checks in? Does the deposit goes to a folio?

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Content dated before 7/24/2021 11:53 AM